My camera shutter does not open even after clicking the button

[Girly3]

Hello Community,

I noticed that my camera shutter does not open even though I press the camera privacy button on my keypad.

Please I need help!

[Sneha_01]

Hi @Girly3 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing an issue where your camera's shutter isn't opening, even after pressing the privacy button. Here are a few steps you can try to resolve this issue:

1. Check for Physical Obstruction

• If your camera has a physical shutter cover or lens cover, check if it is stuck or obstructed. Sometimes the cover may get caught, preventing the camera from functioning properly.
• Gently try to move or slide it open if it's stuck.

2. Ensure Camera Privacy Settings are Correct

• Windows Privacy Settings:
  1. Go to Settings > Privacy > Camera.
  2. Make sure that Allow apps to access your camera is turned on.
  3. Check if any specific apps are blocked from accessing the camera.
• For apps that use the camera (like Skype, Zoom, or Microsoft Teams), ensure they have permission to use the camera by checking their settings.

3. Disable and Re-enable Camera Privacy Shutter (If Applicable)

• Some laptops or devices have a physical privacy shutter that blocks the camera. Make sure the shutter is not engaged physically. On some laptops, there’s a button that toggles the camera shutter on and off.
• Check if you can manually move the shutter or toggle it from the privacy button.

4. Check Camera Drivers

• Device Manager: Make sure the camera drivers are installed properly and are up to date.
  1. Press Windows + X and select Device Manager.
  2. Locate your camera under the Imaging Devices section.
  3. Right-click and select Update Driver.
  4. You can also choose Uninstall device and then restart your computer. It will reinstall the drivers automatically upon reboot.

5. Test with a Different Application

• Try using a different application to see if the camera works (e.g., Camera app on Windows, Zoom, or Skype).
• This will help determine if the issue is app-specific or related to the camera itself.

I hope this helps.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Girly3]

Hello,

In regards to  3. Disable and Re-enable Camera Privacy Shutter (If Applicable) Some laptops or devices have a physical privacy shutter that blocks the camera. Make sure the shutter is not engaged physically. On some laptops, there’s a button that toggles the camera shutter on and off. Check if you can manually move the shutter or toggle it from the privacy button. 

Please note that the shutter is engaged physically already. The privacy button does not open the shutter. The privacy button is working but I believe that the shutter is stuck. I cannot manually or physically move the shutter since it is inside the laptop screen.

Also, the camera driver has since been updated and I just checked that now as well. 

[Sneha_01]

Hi @Girly3 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[bellbuzz]

Hi, I am having the same issue with the same laptop.

[Garp_senchau]

Hi @bellbuzz,

Hi, I see you're having the same issue with the same laptop. Could you provide more details about the problem you're facing?

Have you had a chance to go through the troubleshooting steps previously shared? If so, did any of them help, or are you still encountering the same issue?

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Regards,

[bellbuzz]

Hi there,

My camera shutter is not working and is remaining covered when I turn it on using the key on the keyboard. I have gone through the troubleshooting steps and no solution was found. I have scoured my settings and restarted my laptop multiple times to no avail. 

Thank you, have a great day!

[Garp_senchau]

@bellbuzz,

Welcome to the HP Support Community! 

We’re here to help you with your issue. Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,