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07-07-2024 09:48 PM
So today my computer was normal till today when i was typing my computer went completely dark and thats all, but i still saw my cursor (couldnt move it though) and i still hear backround sound from what app i was on
When i press the power key on my laptop it shuts off but when i click it again it turns back on like i never even turned it off and still has the issue.
I have tried all the key combinations to reset it and everything and nothing has worked and im concerned.
07-10-2024 06:28 AM
Hi @Leo_slays,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your laptop might be experiencing a software or hardware issue. Here are a few steps you can take to try to resolve the problem.
Force Restart
First, try a hard reset to see if it resolves the issue:
- Press and hold the power button for about 10-15 seconds until the computer completely shuts off.
- Wait a few seconds and then turn it back on.
Boot into Safe Mode
If the hard reset doesn’t work, try booting into Safe Mode:
- Turn off your laptop.
- Turn it on and as soon as it starts booting, press the F8 key repeatedly until the Advanced Boot Options menu appears.
- Select "Safe Mode" and press Enter.
Check for Software Issues
If you can boot into Safe Mode, there may be a software issue causing the problem:
- Run a virus scan using your antivirus software.
- Check for any recently installed software that might be causing conflicts and uninstall it.
- Update your graphics drivers.
Perform a System Restore
If the issue started recently, you can try performing a System Restore to a point before the problem began:
- In Safe Mode, type “System Restore” in the Start Menu search bar and select it.
- Follow the prompts to restore your system to an earlier point.
Check Hardware
If the issue persists, it might be hardware-related:
- Connect your laptop to an external monitor to see if the display issue is with the screen.
- Make sure your laptop is properly ventilated and not overheating.
Reset Your PC
As a last resort, you can reset your PC to factory settings, though this will erase all your personal files and installed applications:
- Go to Settings > Update & Security > Recovery.
- Under "Reset this PC," select "Get started" and follow the instructions.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator