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‎06-25-2024 08:23 AM

HP Recommended
Product: HP Laptop - 15s-du2099tu

I system restored my lap, it taked lot of time, after restart display didn't turn on but there was sound of windows turning on

Fans were working.

Category:
1 REPLY 1

‎06-25-2024 08:48 AM - edited ‎06-25-2024 08:53 AM

HP Recommended

If your full product ID is 1A6L2PA#ACJ then you have cloud recovery

BeemerBiker_0-1719326858991.png

Did you use cloud recovery for system restore?

 

If your display is not working after cloud restore then there is a hardware problem.


Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.
You should see an image like the following.esc-startup.png

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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