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‎07-18-2025 06:40 AM

HP Recommended
Operating System: Microsoft Windows 11

I am sure that my laptop has a fingerprint since it has one on my keyboard below. I did some research and follow some instructions about going to Device Manager > Biometric devices > fingerprint something (this part is the problem, where it is not on the list, only facial recognition is listed).

Thus, my sign-in option fingerprint recognition is currently unavailable.

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‎07-18-2025 06:40 AM

HP Recommended

HP EliteBook 640 G10 is my laptop btw.

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‎07-18-2025 09:20 AM

HP Recommended

Hi @dreamy_tech 

 

These models have on the keyboard or the top cover to put the fingerprint but most do not have the internal module is an optional especially is optional if the laptop has facial recognition.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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