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Windows 11 Support Center. -
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HP Recommended
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Accepted Solutions
HP Recommended
Welcome to the HP Community --
Fingerprint sensor is an optional purchase -- not every computer in this series includes the fingerprint reader.
The little "box" might be just a cover.
Read Pages 11-12
and
Read Pages 9-10
Device Manager
Check for the sensor in the Device Manager > Section Biometric devices
If Found, compare the installed driver to the driver available in Category Software and Drivers
If the driver is missing or outdated, it can be installed / updated.
Control Panel > icon view > Device Manager
Tab View
Select View by Type
Check Show hidden devices
Open Driver (for example Biometric Devices)
If found,
Right-Click on Driver > Select / open Properties
Tab Driver
Compare Driver version to the driver listed in system's support page Category Software and Drivers
General Example - Device Manager - Check Driver (Fingerprint) in Software and Drivers compared to installed version
IF the Device Manager detects the necessary hardware,
The driver is here:
Synaptics FS7600 WBF Touch Fingerprint Driver
Operating Systems:
Microsoft Windows 10 Version 20H2 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 22H2 (64-bit)
Microsoft Windows 11
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP EliteBook 830 G8 Notebook PC IDS Base Model
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community --
Fingerprint sensor is an optional purchase -- not every computer in this series includes the fingerprint reader.
The little "box" might be just a cover.
Read Pages 11-12
and
Read Pages 9-10
Device Manager
Check for the sensor in the Device Manager > Section Biometric devices
If Found, compare the installed driver to the driver available in Category Software and Drivers
If the driver is missing or outdated, it can be installed / updated.
Control Panel > icon view > Device Manager
Tab View
Select View by Type
Check Show hidden devices
Open Driver (for example Biometric Devices)
If found,
Right-Click on Driver > Select / open Properties
Tab Driver
Compare Driver version to the driver listed in system's support page Category Software and Drivers
General Example - Device Manager - Check Driver (Fingerprint) in Software and Drivers compared to installed version
IF the Device Manager detects the necessary hardware,
The driver is here:
Synaptics FS7600 WBF Touch Fingerprint Driver
Operating Systems:
Microsoft Windows 10 Version 20H2 (64-bit)
Microsoft Windows 10 version 2004 (64-bit)
Microsoft Windows 10 version 21H1 (64-bit)
Microsoft Windows 10 version 21H2 (64-bit)
Microsoft Windows 10 version 22H2 (64-bit)
Microsoft Windows 11
Microsoft Windows 11 version 21H2 (64-bit)
Microsoft Windows 11 version 22H2 (64-bit)
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP EliteBook 830 G8 Notebook PC IDS Base Model
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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