My hp envy notebook display is blank

[Molly15]

I can get the computer to display on a different screen (I hooked it up to my tv) but I cannot get the actual computer to display. I tried rebooting and all the online suggestions. No luck. This is not the first time this has happened. I just can't remember how I resolved it before.

[A4Apollo · Accepted solution]

Hi! @Molly15, Thanks for stopping by the HP Support Forums!

I understand you have issues booting into your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Please provide the product number of your PC to assist you better.

Try booting into BIOS and check if you are able to see the screen.

As you mentioned even after connecting it an external monitor you are unable to see any display.

If you are able to boot into BIOS try restoring the BIOS to default.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

Also, try performing a hard reset and check if it helps.

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Refer this article to further troubleshoot no boot issues with your PC.

Let me know if this helps!

Have a wonderful day ahead! 🙂

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