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HP Recommended
HP Laptop PC 17-by4000 (18B35AV)
Microsoft Windows 11

Product name: HP Laptop 17 by4xxx

Problems: Blue screen, bothing on youtube helped so far.

 

details: I installed this app called pc helpsoft because my keyboard was delaying. I tries fix it by finding the latest driver update for it using helpsoft. It worked, I did to few like audio, then when I did it to what I remember was power engine. It restart my pc then blue screen error keep popping up now im stuck with the blue screen error.

1 REPLY 1
HP Recommended

I think the caused  my pc showing blue screen:  “:( your device ran into problem and needs to restart. We’ll restart for you.” with the QR code was because of new intel power engine driver upgrades. I was having laptop keyboard delaying so I installed an app that gives me most updated version. It worked and my keyboard was no longer delayed. The driver finder was useful so I went ahead and does it to my other aswell. I restart installed latest intel power engine. When I restart to another of drivers the problems occured I was stuck blue screen, tried everything on youtube nothing worked. most says to go to safe mode but safe mode doesn't work, It just take me back to blue screen once I press the key to safe mode. Restore point is empty. I really have no choice but to buy another laptop do i?

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