My hp spectre won’t let me put in my PIN number or take my finger print

[Gee999]

Ghaida my email is [Personal Information Removed]

[praveen196]

@Gee999 Welcome to HP Community!

I understand that you are unable to set the PIN to use the figure print configure.

First, one needs to verify that the machine has the required scanner. The scanner is usually already installed in Device Manager, but not recognized anywhere else. So, to check that the device is the correct one for this process to work, its ID should be checked in Device Manager. To do this, follow these steps:

1. Click on the Start button and type “Device Manager” and ENTER. This should launch the Device Manager.
2. Expand the Biometric devices. You should now see an entry for the Validity Sensor (It sometimes has additional descriptions, but all we need is to ID the VALIDITY device).
3. Double-click on the VALIDITY device to open its’ Properties
4. Click on the Details tab and select Hardware Ids in the Property entry box.
5. If the device can be ‘fixed’ with the process detailed below, it will have a Hardware ID of USB\VID_138A&PID_0007
6. You can now close all open windows until you are back at the desktop.
7. Nothing has been changed yet, BUT…if the Hardware ID matches the entry above, you are ‘good to go’ in performing the procedures below!

Hopefully, the Hardware ID will match on your machine and you can now proceed with the actual download and upgrade procedures as detailed in the following stages:

Stage 1 - Download

1. First, we need to get the correct driver for Windows 10. This can be found at http://catalog.update.microsoft.com/v7/site/Search.aspx?q=VFS451
2. Either of the drivers with a Version 4.5.124.0 will do the trick, so click on the ADD button beside one of them, then click on view basket (1) which will be just below the SEARCH box at the upper right of the window.
3. This takes you to your basket and you will see the entry for the file you added earlier. Now click on the Download button to the upper right of the selection information.
4. This opens a Download Options window so you can browse for a local folder to download the file into. Click on the Browse button, then click on the Yes button in the UAC warning window that opens.
5. In the Browse For Folder window that has just opened, click on the This PC entry and then on the C: drive entry.
6. Now click on the Make New Folder button and then type in Validity as the new folder name and click on the OK button.
7. The folder name C:\Validity should now show in the Folder: box in the Download Options If it does, click on the Continue button.
8. Wait until the Download Progress window shows that the download is finished, then click on the Close button to finish the download process.

Now we have to ‘unpack’ the files we need because the download you have just received is a.CAB file and we need the actual files it contains. The easiest way to do this is by using a program like 7-zip to unpack the files. 7-zip is a free download available at:

                http://7-zip.org/download.html

The following steps are completed using an installed version of 7-zip, but any other program capable of unpacking a.CAB file may be used.

Stage 2 – Unpacking

1. Open File Explorer and browse to the folder we downloaded our new driver package to (C:\Validity).
2. Double-click on the Validity Sensors, Inc. driver update for Validity Sensors (WBF) VFS451 folder and you will see a Cabinet File (,cab) named IA64_AMD64_X86-all-200000601_40fd10f76e19e2f6715ed8c55e103fc38f3e8f28. This is the file we need to unpack.
3. Using 7-zip, we can easily unpack this file by doing a ‘right-click’ on the file name, selecting 7-zip from the drop-down menu and from the 7-zip menu, select ‘Extract Files…’.
4. This will open a 7-zip ‘Extract’ window. Now we need to tell 7-zip where we want the files extracted to.
5. In the ‘Extract to:’ box, type: “C:\Validity\Unpacked” (without the quotes) and then click on the OK button.
6. Our driver files are now unpacked and ready for installation.

Stage 3 – Installing

1. Click on the Start button and type “Device Manager” and ENTER. This should launch the Device Manager.
2. Expand the Biometric devices You should now see an entry for the Validity Sensor (It sometimes has additional descriptions, but all we need is to be sure it is the VALIDITY device).
3. Double-click on the VALIDITY device to open its’ Properties
4. Click on the Driver tab, then on the “Update Driver” button.
5. Select “Browse my computer for driver software”.
6. Now select “Let me pick from a list of device drivers on my computer”.
7. In the new window, click on the “Have Disk..” button.
8. In the window that opens now, click on the “Browse...” button and browse to the C:\Validity\unpacked folder and click on the “wbf_vfs451” file, then click on the “Open” button.
9. Now, in the Install From Disk window, click on the OK button.
10. In the current window, click on the “Next” button.
11. After the driver is installed, you will be told that “Windows has successfully updated your driver software” and you can now click on the Close button.
12. Finally, you can close the Validity Properties window, then close Device Manager and reboot the machine to implement the new driver.

Once your machine is restarted, you can go to Settings – Accounts – Sign-in options and you should see a selection area for “Windows Hello” in which you can set up your fingerprints. No other software is required, but on some machines, you may have to set a PIN first to activate Windows Hello.

Note: The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Please refer to the following link to Set Up Sign-in Options for Windows Hello.

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