cancel
Showing results for 
Search instead for 
Did you mean: 
Osama007
New member
5 4 0 0
Message 1 of 10
291
Flag Post

My keyboard and touchpad and touch screen not working

HP Recommended
Envy 15
Microsoft Windows 10 (64-bit)

I have try all ways to solve my problem which suddenly happens to my laptop 💻 no touchscreen no keyboard no touch pad working and i did all steps which hp suggest and nothing working please help me 

9 REPLIES 9
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 2 of 10
Flag Post
HP Recommended

@Osama007

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default: (do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Osama007
Author
New member
5 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Hello brother i have already done all the steps above 👆 but nothing happened with me at all

regarding new update or something like this nothing it was before this happened only after happened and it’s around 5 months I have this issue 

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 4 of 10
Flag Post
HP Recommended

@Osama007

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Osama007
Author
New member
5 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Thank you so much brother for you help i have done the recovery and everything my keyboard and touchpad starting works but my screen touch not working any more any help please 

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 6 of 10
Flag Post
HP Recommended

@Osama007

Thank you for posting back. 

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Osama007
Author
New member
5 4 0 0
Message 7 of 10
Flag Post
HP Recommended

Brother i have done all this steps one by one but even that still same issue i have screen touch not working including the sensor of screen to turn to tablet 

 

its look like maybe manufacture issue 😭

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 8 of 10
Flag Post
HP Recommended

@Osama007

Thank you for posting back.
 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the touchscreen and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Osama007
Author
New member
5 4 0 0
Message 9 of 10
Flag Post
HP Recommended

thanks again for your support brother but i have one last request maybe can help can you send me links for all Drivers information which connecting to my issue screen touch because I believe its not hardware issues because when everything it’s stopped works they was together not working so maybe software issues because I’m confused which deivers need to install for this 

Reply
0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 10 of 10
Flag Post
HP Recommended

@Osama007

Thank you for posting back. 

 

By clicking here: https://support.hp.com/in-en/drivers you can download the most recent drivers for your computer. 

 

Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation