My laptop freezes with purple and green

[Insanity1]

My laptop screen freezes with purple and green and when I move the screen the slightest it stops freezing for a second

[The_Fossette]

@Insanity1,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you boot to BIOS by tapping the F10 key on startup and check whether the issue persists in BIOS.

If the issue persists in BIOS then it is a hardware issue and I recommend you contact support to check the available service options for your computer.

Here is how you can get in touch with the tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!