My laptop keeps scrolling up all pages and glitching, I purchased it on 2022

[MJimenez1967]

HP Pavilion Laptop cs3XXX

[Sneha_01]

Hi @MJimenez1967,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion is having some frustrating issues. Here are some troubleshooting steps you can try:

• Check for External Devices: If you have a mouse or any other input devices connected, disconnect them to see if the problem persists. Sometimes a stuck key or malfunctioning mouse can cause scrolling issues.
• Update Drivers: Make sure your touchpad and graphics drivers are up to date. You can do this by going to the HP support website and entering your laptop model. https://support.hp.com/us-en/drivers/laptops
• Touchpad Settings: Go to the touchpad settings in the Control Panel or Settings app and check for any gestures that might be causing the scrolling. You can try disabling gestures temporarily to see if that resolves the issue.
• Malware Scan: Run a full antivirus scan to rule out any malware that could be affecting your system's performance.
• Check for Software Conflicts: Sometimes, certain applications can cause glitches. Try booting your laptop in Safe Mode to see if the problem occurs there. If it doesn’t, it might be an issue with a specific application.
• System Updates: Ensure your operating system is fully updated. Sometimes, updates can resolve compatibility issues or bugs.
• Reset Your Laptop: If none of the above work, you could consider resetting your laptop to factory settings. Make sure to back up your data first. : https://www.hp.com/in-en/shop/tech-takes/post/how-to-factory-reset-windows-laptop

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support