• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
omen 15ce-0xx
Microsoft Windows 10 (64-bit)

Hi guys, I have a problem with my laptop with my Razer core X Egpu, the problem is as follow:

- If i dont connect for a few days my laptop to the egpu or i disconnect the egpu from power overnight, then when i connect it again, my laptop doesnt regconize it no matter what I do. But I discovered that if I update the bios (or reflash it), it is regconized and working again.

 

I did try to reset to default the bios with no result. I need to reflash it, otherwise is not regconized.

 

I think that maybe is a motherboard or software problem in my laptop.

 

thanks for your time

1 REPLY 1
HP Recommended

@ntronik400 Greetings from the HP Community! 

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, I suggest you update the BIOS and Chipset drivers using the HP website: click here to find and install the same,

Please ensure the USB type-c port on the device supports thunderbolt, as it wouldn't work properly without it.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.