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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- My laptop ramdomly doesnt regconize my Razer Core X EGPU

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02-13-2020 12:04 PM
Hi guys, I have a problem with my laptop with my Razer core X Egpu, the problem is as follow:
- If i dont connect for a few days my laptop to the egpu or i disconnect the egpu from power overnight, then when i connect it again, my laptop doesnt regconize it no matter what I do. But I discovered that if I update the bios (or reflash it), it is regconized and working again.
I did try to reset to default the bios with no result. I need to reflash it, otherwise is not regconized.
I think that maybe is a motherboard or software problem in my laptop.
thanks for your time
02-17-2020 05:21 PM
@ntronik400 Greetings from the HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, I suggest you update the BIOS and Chipset drivers using the HP website: click here to find and install the same,
Please ensure the USB type-c port on the device supports thunderbolt, as it wouldn't work properly without it.
Keep us posted,
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Riddle_Decipher
I am an HP Employee
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