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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-10-2019 07:56 PM

HP Recommended
Product: HP Envy x360 15w237cl TouchScreen
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, my laptop's touchscreen is broken and I wanted to know if there is somewhere where I could buy a new one and replace it myself. I'm from Argentina and there is no place I can find some spare parts, I could buy someone else computer but that would be way more too expensive. I'll leave a photo of the computer at the moment, the screen works fine but i can't use any touch funcionality obviously.

 

Fs in the chat.jpeg

 
 
3 REPLIES 3

‎11-13-2019 07:36 AM

HP Recommended

Hi @JayP15

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎11-13-2019 09:37 AM

HP Recommended

There is a problem in my region...image.png

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‎11-13-2019 10:16 AM

HP Recommended

@JayP15

 

I have sent you  private message with the contact details. 

 

Thanks! 

Asmita
I am an HP Employee

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