My laptop screen has turned black

[Sekhon3]

My laptop screen has turned black and it gets stuck on welcome screen i can see the clock and can fill my password but still all the other screen is black how to fix this 

[VikramTheGreat]

Hi @Sekhon3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for explaining the issue—this sounds like a case of the “black screen after login” problem, which can happen due to display driver issues, corrupted user profiles, or background processes hanging. Let’s walk through a step-by-step fix:

Step 1: Try Task Manager

1. Press Ctrl + Shift + Esc to open Task Manager.
2. If it opens, click File > Run new task.
3. Type explorer.exe and press Enter.

🔍 If your desktop appears, the issue is with Windows Explorer not starting automatically.

Step 2: Boot into Safe Mode

1. Hold Shift and click Restart from the login screen (bottom right power icon).
2. Go to Troubleshoot > Advanced options > Startup Settings > Restart.
3. Press 4 or F4 to boot into Safe Mode.

Once in Safe Mode:

• Press Windows + X > Device Manager.
• Expand Display adapters, right-click your GPU, and choose Uninstall device.
• Restart your PC normally—Windows will reinstall the driver.

Step 3: Disable Fast Startup

1. Boot into Safe Mode again.
2. Go to Control Panel > Power Options > Choose what the power buttons do.
3. Click Change settings that are currently unavailable.
4. Uncheck Turn on fast startup.
5. Save and restart.

Step 4: System Restore (if enabled)

1. Boot into Advanced Startup (Shift + Restart).
2. Go to Troubleshoot > Advanced Options > System Restore.
3. Choose a restore point from before the issue started.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support