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- HP Community
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- My laptop screen keeps glitching, flickering or freezing. He...

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08-30-2017 08:53 AM
Hi, so i got my Hp Pavilion Notebook almost 2 years ago. recently my display screen been flicking, freezing or either glitching. Its been about 6 months since its been happeing. For me to solve the issue i have to hit the back of the screen or i either have to move the screen. Its REALLY ANNOYING. I just want this issue to be solved so... whats happening with my display and what can i do to solve the issue?
08-31-2017 06:21 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the laptop screen keeps glitching, flickering or freezing,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you check with an external/alternate monitor?
If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure,
if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer,
if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link,
If it does, Contact HP to replace the LCD/Repair the computer:
If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan)
Reply with the result of the above-mentioned steps, for further assistance.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
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