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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎08-28-2020 06:20 AM

HP Recommended
Product: HP Intel Core 13
Operating System: Microsoft Windows 10 (32-bit)

My laptop screen keeps fading to a blurry screen rendering it completely inoperable. Can't use touch screen, mouse or keys. Can't do anything

Sometimes could move screen to get it working but now, nothing works. 

1 REPLY 1

‎08-30-2020 03:07 PM

HP Recommended

@Collier125

 

I reviewed your post and I understand that you are facing issues with the display on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number of your computer?
  • When was the last time the computer was working fine?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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