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‎02-10-2021 12:59 PM

HP Recommended
Product: HP Pavilion 15-eh0014na Touchscreen

20210210_182731.jpg

 there is light leakage as shown. Is this a common thing? The laptop has literally only been out of the packaging for a few mins. What is the best way to sort this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2021 08:33 AM

HP Recommended

@DiscoStu362

 

Welcome to HP Support Community


I would like to help

 

Light leaking is usually normal with LCDs. But based on the picture you sent this seems to be quite alot

 

If this is a brand new Notebook I suggest you contact the Store you purchased it from for a replacement

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-13-2021 08:33 AM

HP Recommended

@DiscoStu362

 

Welcome to HP Support Community


I would like to help

 

Light leaking is usually normal with LCDs. But based on the picture you sent this seems to be quite alot

 

If this is a brand new Notebook I suggest you contact the Store you purchased it from for a replacement

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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