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‎03-25-2020 08:27 PM

HP Recommended
Product: Pavilion x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

We have tried "everything" that I could find in forums that claimed a 'fix'.  Tried toggling on or off all settings in System/Tablet Mode and modifying the 'When I sign in' options. 

 

Multiple restarts and have ensured that Windows10 is up to date, yet the problem has not yet been resolved for us.

 

My daughter opened a chat session with Microsoft,  and he got her to restart the laptop via command prompt,  so of course, he disappeared after the restart! 

 

Any help out there from others with knowledge of the problem would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2020 12:54 AM

HP Recommended

Hello @PauliePii,

 

Some suggestions if you haven't already tried them:

 

Intel Integrated Sensor Solution Driver (Windows 10 v1607) 

Description:

The Intel Integrated Sensor Solution Driver enables the Accelerometer, Gyroscope, and eCompass sensors that provide rotation control functionality typically used in detachable and convertible system. This package is provided for supported models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77632.exe
 
HP Notebook System BIOS Update (Intel Processors)

Description:

This package provides an update to the System BIOS. The update installs on supported notebook models using a supported Microsoft Windows Operating System. It is necessary to restart the system to complete the installation.

Fix and enhancements:

- Provides improved security.
https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100911.exe
 
Otherwise, the last resort could be to do a complete reset or system recovery.
 
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.

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2 REPLIES 2

‎03-26-2020 12:54 AM

HP Recommended

Hello @PauliePii,

 

Some suggestions if you haven't already tried them:

 

Intel Integrated Sensor Solution Driver (Windows 10 v1607) 

Description:

The Intel Integrated Sensor Solution Driver enables the Accelerometer, Gyroscope, and eCompass sensors that provide rotation control functionality typically used in detachable and convertible system. This package is provided for supported models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77632.exe
 
HP Notebook System BIOS Update (Intel Processors)

Description:

This package provides an update to the System BIOS. The update installs on supported notebook models using a supported Microsoft Windows Operating System. It is necessary to restart the system to complete the installation.

Fix and enhancements:

- Provides improved security.
https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100911.exe
 
Otherwise, the last resort could be to do a complete reset or system recovery.
 
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎03-27-2020 03:52 AM

HP Recommended

You are a genius, EddyK!  Updating the Intel Integrated Sensor Solution Driver (Windows 10 v1607)  was the correct way to get this laptop out of its tablet mode!  As soon as I applied the update, the screen flipped over to Desktop mode before I had even restarted!  It is now fixed 100% Asian have restarted the machine several times out of sheer suspicion that it would flip back and get stick again!

 

Thank you for your clear, concise help.

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