My screen doesn't work

[Dušan3]

Hello guys i need really help. So I was playing game on my laptop when suddenly it's turned into little green squares all over my screen. Then it showed restarting and it went black screen. I turned off then turned on laptop but it only showed me black screen I don't know what to do do. I tried turning off/on again but same. Please help me. My mouse wowks but I can't do anything with it. When I turn on pc it shows PC is restarting and then when it gets to 100% it starts again then it shows out of range 170Hz/212Hz

[zoey7886]

@Dušan3, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the screen not working!  
Looks like your laptop decided to embrace modern art with a green pixel mosaic—let’s bring it back to reality!

It sounds like your laptop is experiencing a display or GPU-related issue, possibly due to an incorrect refresh rate setting or a hardware malfunction. The "Out of Range" error suggests that the display is set to a refresh rate your monitor doesn't support. Here’s what you can try:

Boot into Safe Mode:

• Power off your laptop completely.
• Turn it back on and repeatedly press F8 (or Shift + F8) before the Windows logo appears.
• Select Safe Mode with Networking and adjust the display settings to a supported refresh rate (e.g., 60Hz).

External Monitor Check:

• Connect your laptop to an external monitor via HDMI/DisplayPort.
• If the external monitor works fine, your laptop’s built-in display or cable may be faulty.

Reset Display Settings:

• If you can boot into Windows, go to Settings > Display > Advanced Display Settings and lower the refresh rate.

Reinstall Graphics Drivers:

• If you can access Safe Mode, uninstall and reinstall your GPU drivers via Device Manager

Let me  know if you need further guidance! 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[Dušan3]

hello @Zoey7886 i readed full message and tried but it doesn't work i checked wires and all but still not. Problem is that windows logo doesn't show up. It shows like this or just a black screen. I got  laptop screen as second display and monitor as first display. On motitor it says there is problem pc is restarting and out of range 180hz of 212 hz. And on laptop it only shows black screen

 

 

 

 

[Dušan3]

It started but again turned off (help me please)    

[zoey7886]

@Dušan3, Welcome to the HP Support Community! 

We're here to help you tackle that screen issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Dušan3]