My split x2 dock/keyboard is not working

[screenname22233]

when i try to use my physical keyboard on my split x2 it does not work. the on screen one does. nothing works even the USB ports.

[Echo_Lake]

@screenname22233

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[screenname22233]

No i did not make any changes

Maybe 2 or 3 years ago (warranty is expired, but looking for help anyway)

Yes, I tried doing a couple I found online

Here is the product name. 2CE4020KV1

[Echo_Lake]

@screenname22233

Thank you for posting back.
 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[screenname22233]

Hi, thank you for your help unfortunately none of those worked. I am not sure what is broken whether its the hinge connector or battery. 

[screenname22233]

I just received a thing that says I have 5 or so windows updates before it only showed 1. which I did. I will keep you updated