My synaptic mouse pointer jumps to 2 locations on the screen HP Spectre x360 Convertible

[hp-mem]

My mouse cursor jumps two spots that activate without touching and the mouse moves to these spots.  One is at the very top of the screen and the other is about 2 inches below the first.  At times I can see the cursor jump between the two spots.  Using the touch pad I move the cursor back and shortly after I it will move it back.  Wiping the screen with a cloth wil sometimes stop the movement but after 20 to 30 min it will come back.  I have rebooted the system and it will still do it.  It is always the same 2 spots on the screen.  I have updated the synaptic driver, the graphics driver, hid touch screen driver, and the  display addaptor driver.  Each one seemed to fix the problem for a short time then it would come back.  2 years ago I had the same problem and I found a post that said to disable something in the mouse settings but I can't find it again.  I see lots of post with this problem but no solutions that last more than a day or two and the issue comew back.  it ad not been a problem for me in a while until I updated the display driver trying to get my screen brightness keys to function and then it came back.

Thanks

[senan6806]

@hp-mem

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.

I understand the cursor jumps around on the screen and I'll be glad to help you out. I believe there is a Synaptics TouchPad Driver update available to resolve this issue. However to locate the correct driver, I would need the exact model number of your PC. I'm afraid, I couldn't locate the model using the model number you have mentioned on the post. Please use the steps available in this document to locate the exact PC model.