My touchpad doesn't always work

[MrsCrook68]

I have a HP Envy 17.3 inch Laptop. I do not use a mouse, I choose to use the touchpad instead. Sometimes it doesn't click when I press on it, and then the cursor goes crazy. Parts of the screen turns blue and I lose control of the cursor. Has anybody else had this problem, and if so is there something you did to fix it? Thank you. 

[ub6424]

Hello  @MrsCrook68 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[MrsCrook68]

Hello Ub6424,

Thank you for reaching out to me. Here is the information you requested:

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 Build 22000

17System Model: HP ENVY Laptop 17-ch1xxx

System SKU: 436W4AV

Processor: 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz, 1805  Mhz, 4 Core(s), 8 Logi...

BIOS Version/Date: Insyde F.10, 7/19/2022

If there is any other information you need to help me, please let me know. 

Thank You

[ub6424]

Hello @MrsCrook68 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update / run

Intel Chipset Installation Utility and Driver

10.1.18800.8277 Rev.C

0.5 MB

Jul 14, 2021

Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.E

7.4 MB

Feb 25, 2022

Download

Intel Gaussian and Neural Accelerator Driver

3.0.0.1400 Rev.A

0.6 MB

Jan 24, 2022

Download

Intel Human Interface Device Event Filter Driver

2.2.1.386 Rev.E

0.6 MB

Jan 25, 2022

Download

Intel Management Engine Interface Driver

2145.1.42.0 Rev.E

18.0 MB

Feb 24, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.E

0.8 MB

Feb 25, 2022

Download

Intel Thunderbolt Controller Driver

1.41.1229.0 Rev.E

18.7 MB

Feb 24, 2022

Download

(3) Reboot Windows

(4) Download and install / update / run

Synaptics Precision Touchpad Filter Driver

19.5.35.68 Rev.E

15.5 MB

Feb 24, 2022

Download

(5) Reboot Windows

(6) Test <touchpad>

(7) Please report your results

[MrsCrook68]

Hello, 

I followed all of the steps you told me to do and it was working great! I wanted to wait a few days before I replied back to let you know if it helped and unfortunately it is no longer helping. There was an update that became available after I took the steps and it seems to have been when the issues started again. This is the update I downloaded and installed on September 21, 2022... Synaptics - Mouse - 19.5.35.80 

Thank you for your help, I do truly appreciate it and will appreciate any further assistance you can recommend. 

[ub6424]

Hello @MrsCrook68 

Now you see that you can't rely on Microsoft and HP. A working system is simply broken by an update...

(1) Download and install / update / run

Synaptics Precision Touchpad Filter Driver

19.5.35.68 Rev.E

15.5 MB

Feb 24, 2022

Download

(2) Reboot Windows

(3) Test <touchpad>

(4) Please report your results

[MrsCrook68]

Thank You Ub6424,

I will let you know in a couple days if this continues to help, but so far it has. I appreciate all of your help. You're the bomb diggity!! 

[ub6424 · Accepted solution]

Hello @MrsCrook68 

---

@MrsCrook68 wrote:

Thank You Ub6424,

I will let you know in a couple days if this continues to help, but so far it has. I appreciate all of your help. You're the bomb diggity!! 

---

You're welcome !

Create Windows system <restore point>

Description: touchpad repair

How to Create a System Restore Point on Windows 10 or Windows 11

Good luck