My touchpad dont work when I type on keyboard

[Domcaaaaa]

My touchpad dont work when I type on keyboard

Hi, I need some help. I want to play Minecraft, but when I’m clicking on the keyboard and trying to rotate the camera using the touchpad, the camera gets stuck, even though I'm constantly clicking on the touchpad. How can I fix this?

[Raj2111]

Hi @Domcaaaaa 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

To help you better, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

To better understand the issue with your touchpad while typing on your keyboard, here are some  questions:

• Have you checked the touchpad settings to see if there are any options related to touchpad responsiveness while typing?
• Have you recently updated your touchpad drivers? If not, would you like guidance on how to check for updates?
• Have you adjusted any settings within Minecraft that might affect the touchpad's functionality?
• Is the touchpad sensitivity set to a level that allows for smooth operation? Have you tested it with other applications?
• Are you using an external mouse, and if so, does it behave the same way when you're typing?
• Does the touchpad issue occur only when typing in Minecraft, or does it happen in other programs as well?

Take care and have a great day ahead! 

Raj,

HP Support

[Domcaaaaa]

product: HP 255 15.6 inch G9 Notebook PC (50J79AV)

Thank you for your comment!

Have you checked the touchpad settings to see if there are any options related to touchpad responsiveness while typing?
- yes and it didnt show anything connected to responsiveness

Have you recently updated your touchpad drivers? If not, would you like guidance on how to check for updates?
- i update everything in Windows

Have you adjusted any settings within Minecraft that might affect the touchpad's functionality?
-no, i didnt do anything in Minecraft

Is the touchpad sensitivity set to a level that allows for smooth operation? Have you tested it with other applications?
-yes it is, yes i did

Are you using an external mouse, and if so, does it behave the same way when you're typing?
-yes and i did not behave the same way, it works when i have external mouse plugged

Does the touchpad issue occur only when typing in Minecraft, or does it happen in other programs as well?
-it is happening in every program especially in games

[Raj2111]

Hi @Domcaaaaa 

Welcome to the HP Support Community.

THank you for replying.

I see that you are facing an issue with your HP product.

To understand the issue and help you in a better way, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead! 

Raj,

HP Support

[Domcaaaaa]

Hi, this laptop is new (i bought it a week ago)

sku: 9M3K0AT#BCM

- Error messages (if any) on the unit.

there were no errors

- When was the last time it was working fine?

it doesn't work from the start

- Were there any changes made to your PC recently?

no

[Raj2111]

Hi @Domcaaaaa 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support

[Raj2111]

Welcome to the HP support community.
  

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support