My touchpad is going crazy.

[Cinsron]

My touchpad started acting up (going crazy) a few weeks ago but it was sporadic.  Then today I could not figure out how to get it to stop.  First I tried an alternate USB-connected mouse and it was still eratic.  So I tried uninstalling and reinstalling the driver as per your instructions but that did not work.  Then I hooked up the alternate mouse again and now it seems to be working.  The touchpad is still a problem as I occasionally touch it out of habit and the mouse starts flying around.  So for now I will use the alternate mouse.  Is reparing the touchpad possible?

[Cinsron]

It appears I spoke too soon.  Now my alternate mouse is going crazy.  So if reloading the touchpad driver and trying an alternate mouse don't work what is next?  I can at least use the touch screen but that is a bit limited on some things.  Thanks for any help.

[Jeet_singh]

@Cinsron,

Thank you for posting your query on HP Support Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would  suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!