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HP Recommended
Spectre

Ever since I updated my computer the touch screen has been detecting everything as a right click. I already tried uninstalling and reinstalling the  HID-compliant touch screen and it worked for like five minutes and then went back to being broken. I've obviously turned it on and off again and that didn't work either. I calibrated it; didn't do anything. I even updated it again which made it worse lol. The main reason I bought this laptop was so I could draw on it and I feel like I wasted my money. Someone please help me!!! Everything else is working fine. Just the main reason I bought it doesn't.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @Jess-Jess, Thanks for stopping by HP forums!

 

I understand you have touchscreen issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number and operating system you are running on your PC to assist you better.

 

Please try the steps recommended below.

 

Open Tablet PC Settings by tapping the Start button , and then tapping Control Panel. In the search box, type Tablet PC Settings, and then, in the list of results, tap Tablet PC Settings.
On the Display tab, under Display Options, tap Calibrate. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Follow the instructions on the screen, and then tap Yes to save your calibration settings.

 

 

Run the troubleshooter. Follow these steps:
a. Press the ‘Windows + W’ key on the keyboard.
b. Type troubleshooter in the search box and then press enter.
c. Click hardware and sound and run the Hardware and Devices Troubleshooter.
d. Follow the On screen instructions.

 

Also, try running a touch screen test on your PC using system diagnotics on your PC.

 

Refer this article to know how to run system diagnostics on your PC.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

 

 

A4Apollo
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hey there! @Jess-Jess, Thanks for stopping by HP forums!

 

I understand you have touchscreen issues with your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number and operating system you are running on your PC to assist you better.

 

Please try the steps recommended below.

 

Open Tablet PC Settings by tapping the Start button , and then tapping Control Panel. In the search box, type Tablet PC Settings, and then, in the list of results, tap Tablet PC Settings.
On the Display tab, under Display Options, tap Calibrate. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Follow the instructions on the screen, and then tap Yes to save your calibration settings.

 

 

Run the troubleshooter. Follow these steps:
a. Press the ‘Windows + W’ key on the keyboard.
b. Type troubleshooter in the search box and then press enter.
c. Click hardware and sound and run the Hardware and Devices Troubleshooter.
d. Follow the On screen instructions.

 

Also, try running a touch screen test on your PC using system diagnotics on your PC.

 

Refer this article to know how to run system diagnostics on your PC.

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

 

 

A4Apollo
I am an HP Employee

HP Recommended

THANK YOU IT ACTUALLY WORKS NOW OMG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :HeartEyes:

 

HP Recommended

Hi! @Jess-Jess! You're welcome and thanks for your response.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

 

Take care,            

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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