My touchscreen wont work.

[PoPanda]

I have attempted turning on the keyboard short cut but It didn't work. Nothing even pops up when I hold down shift search and T. is there anything else I could try??

[Nal_NR]

Hi @PoPanda,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like your HP Chromebook 14-ca137nr is experiencing issues with the touchscreen, and the keyboard shortcut you tried is not responding. Here are some steps to troubleshoot and resolve the problem:

1. Check if the Touchscreen is Enabled:

• Sometimes, the touchscreen may get disabled. You can try to enable it using Chrome OS settings:
  1. Open the Chrome browser and go to chrome://flags/.
  2. In the search bar, type “Debugging keyboard shortcuts”.
  3. Enable this feature and restart your Chromebook.
  4. After restarting, try pressing Search + Shift + T to re-enable the touchscreen.

2. Reset Your Chromebook (Hard Reset):

Performing a hard reset can help resolve many issues:

• Turn off your Chromebook.
• Press and hold the Refresh button (circular arrow) and then press the Power button.
• Release both buttons when the Chromebook starts up.

This will not erase any data but can help reset hardware components, including the touchscreen.

3. Check for Chrome OS Updates:

Sometimes touchscreen issues can be resolved with an update to Chrome OS:

1. Click on the time in the bottom right corner of your screen and select the Settings gear icon.
2. Scroll down and select About Chrome OS.
3. Click Check for updates. If an update is available, download and install it.

4. Powerwash (Factory Reset) Your Chromebook:

If the issue persists and you’ve tried all the steps above, a factory reset (Powerwash) might be the next step. Be aware that this will erase all data on the Chromebook, so back up your files before proceeding.

1. Click on the time in the bottom right corner.
2. Go to Settings > Advanced > Reset settings.
3. Select Powerwash and follow the instructions.

5. Test in Guest Mode:

Before performing a Powerwash, you can try using the Chromebook in Guest Mode to see if the touchscreen works in that environment:

• On the login screen, click Browse as Guest at the bottom of the screen.
• Test the touchscreen in Guest Mode. If it works, the issue might be related to your account or user settings.

6. Check for Hardware Issues:

• If none of the above steps resolve the issue, it could be a hardware problem with the touchscreen itself. In that case, contact HP Phone Support.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.