My video camera will not work due to error message, being used by aother program. What program?

[JohnJ7]

Went to Skype, the video camera failed to turn on. Computer message stated, video camera being used by another application.

[KrazyToad]

@JohnJ7

Welcome to HP Support Community

Do you experience the same issue with other Camera Apps?

I suggest you reinstall the Camera driver from Device Manager

- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Imaging Devices and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.

- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

Let me know how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[JohnJ7]

AI check the drivers and everything was current. I reloaded the Skype app. Check the settings everything was ok, but no camera yet.  Error message another program is using the camera. 

[KrazyToad]

@JohnJ7

I suggest you run a Webcam Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Webcam