My web cam won't work.

[joyfullyretired]

I tried to use Zoom on my laptop for the first time and my web cam wouldn't work.  The IT tech from the company I was communicating with gave me some possible solutions, but nothing worked.  I searched my laptop and it said I needed to disable something, but that something (now I can't recall the name) was not there.  

[Max3Aj]

@joyfullyretired. Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your webcam is not working on your HP 17.3 inch Laptop PC 17-c3000 (767L5AV) while using Zoom, here are some troubleshooting steps you can follow:

Check Privacy Settings

Windows 11 has privacy settings that may be blocking Zoom from accessing the camera.

• Go to Settings → Privacy & Security → Camera.
• Ensure that Camera access is turned On.
• Scroll down to Let apps access your camera and make sure Zoom is allowed.

Check If Camera Is Disabled

• Press Win + X → Select Device Manager.
• Expand Imaging devices or Cameras.
• Right-click on your camera (e.g., HP TrueVision HD Camera) and Enable device if it's disabled.

Update or Reinstall the Camera Driver

• In Device Manager, right-click on the camera and choose Update driver → Search automatically for drivers.
• If updating doesn't help, try uninstalling the driver:
  • Right-click the camera, choose Uninstall device, and restart your laptop.

Test the Camera in Other Apps

• Open the Camera app (search "Camera" in the Start menu). If it works here but not in Zoom, the issue is with Zoom settings.
• In Zoom, go to Settings → Video and select the correct camera.

Run the Windows Camera Troubleshooter

• Go to Settings → System → Troubleshoot → Other troubleshooters.
• Run the Camera troubleshooter.

Check for Windows Updates

• Go to Settings → Windows Update and install any pending updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support