• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 17.3 inch Laptop PC 17-c3000 (767L5AV)
Microsoft Windows 11

I tried to use Zoom on my laptop for the first time and my web cam wouldn't work.  The IT tech from the company I was communicating with gave me some possible solutions, but nothing worked.  I searched my laptop and it said I needed to disable something, but that something (now I can't recall the name) was not there.  

1 REPLY 1
HP Recommended

@joyfullyretired. Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If your webcam is not working on your HP 17.3 inch Laptop PC 17-c3000 (767L5AV) while using Zoom, here are some troubleshooting steps you can follow:

Check Privacy Settings

Windows 11 has privacy settings that may be blocking Zoom from accessing the camera.

  • Go to SettingsPrivacy & SecurityCamera.
  • Ensure that Camera access is turned On.
  • Scroll down to Let apps access your camera and make sure Zoom is allowed.

Check If Camera Is Disabled

  • Press Win + X → Select Device Manager.
  • Expand Imaging devices or Cameras.
  • Right-click on your camera (e.g., HP TrueVision HD Camera) and Enable device if it's disabled.

Update or Reinstall the Camera Driver

  • In Device Manager, right-click on the camera and choose Update driverSearch automatically for drivers.
  • If updating doesn't help, try uninstalling the driver:
    • Right-click the camera, choose Uninstall device, and restart your laptop.

Test the Camera in Other Apps

  • Open the Camera app (search "Camera" in the Start menu). If it works here but not in Zoom, the issue is with Zoom settings.
  • In Zoom, go to SettingsVideo and select the correct camera.

Run the Windows Camera Troubleshooter

  • Go to SettingsSystemTroubleshootOther troubleshooters.
  • Run the Camera troubleshooter.

Check for Windows Updates

  • Go to SettingsWindows Update and install any pending updates.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.