My webcam doesn't work and the computer doesn't recognize it.

[nicole157]

My webcam doesn't work and the computer doesn't recognize it. I was using it, then it got some gray lines and it stopped working. I have started the computer several times and it still doesn't work.

[Nal_NR]

Hi @nicole157,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document and see how it goes. 

You may also refer to this document for further assistance. 

Update the Bios, by selecting the current  OS: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nicole157]

hello!
I tried to follow the steps but I still can't download the device for my camera to work.

[Nal_NR]

Hi @nicole157,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue and might need repair.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!