My webcam no longer works on my HP Victus 15" laptop

[tandbergj]

Hello. I went to use the webcam and I got this error message. "0xA00f4244<NoCamerasAreAttached"

I tried to go into device manager and update the drivers, but there is no category "imaging devices" anymore. There is no way to update the drivers. The category is gone.

I tried resetting my laptop through windows. But it didn't work, there is no webcam. The webcam was working fine just a few days ago.

Is there any way I can install the drivers for the webcam?

[Irfan_06]

Hi @tandbergj,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the webcam on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 -If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[tandbergj]

Irwin6,

Thanks for trying to help. I followed the instructions and did a power drain. Then I installed the bios update per the instructions. My windows 11 is also up to date. I still have no camera in device manager. There is no way to access the webcam. Is there anything else that I can try?

[Irfan_06]

Hi @tandbergj,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Did you also perform the steps from the below link to fix the issue?

https://support.hp.com/us-en/document/ish_3960099-3335046-16

Take care and have a great day ahead!

Irwin6

HP Support

[tandbergj]

Yes. I had already tried reinstalling the BIOS and I had already tried the additional steps in the link before I started speaking with you.

[Irfan_06]

Hi @tandbergj,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the webcam as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support