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HP Pavilion 15-cw0997na
Microsoft Windows 10 (64-bit)

Hi, Just bought this new laptop -  on the first day i set it up, it started flickering horizontal lines across the screen to the point where i cant see what is on the screen. So i started to troubleshoot and updated drivers, bios etc. Even downloaded the HP troubleshooter software which resulted with no problems with the internals. So a few days later (today) I was just on youtube then suddenly the screen started flickering again. I thought i had fixed the issue through updating the latest drivers etc. 

 

What could be the problem?  please help.  Here is a photo below of what it looks like IMG_8108.jpg

1 REPLY 1
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Hi @mjsantos1

 

Welcome to the HP Support Community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a good day ahead.

Asmita
I am an HP Employee

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