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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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I am not sure what the problem is. If you have windows "S" then you can only download from the Microsoft store.
Get the latest HP support assistant and see what it recommends.
When you run it will provide a product id and a serial number as soon as the device is selected (if more than one HP device)
Intel also has a support assistant for drivers
Possibly you need to do a factory restore. I am just guessing.
HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go here and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 64gb flash.
It may take an hour or more to create the recovery USB.
Alternately, download from the MS windows store
Click here for instructions.
Many commercial or "business" laptops have an alternate recovery tool different from that cloud.
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