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HP Pavilion 31.5 inch All-in-One Desktop PC 32-b0000i (3N9R3AV)
Microsoft Windows 11

Hi,

I have a problem with the HP Pavilion 31.5 All-in-One Desktop PC 32-b0714nw (PN: 6J8J8EA). This computer has two graphics cards: NVIDIA GeForce GTX 1650 and Intel UHD Graphics 770. I bought a new computer, started it for the first time, and in Windows 11 (version 21H1 64 bits), in Device Manager (Properties / Advanced sustem settings) in the Graphics Cards list it displays there is only one - the integrated Intel card. I updated the BIOS to the latest version - AMI F.09, 7/14/2022, installed all driver updates from HP websites, but nothing helps - GeForce card still does not show up.

 

Please advise what else I can do. I have no more ideas.

1 REPLY 1
HP Recommended

Hi @DariuszS,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

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Rainbow23 - HP Support.
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