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HP Recommended
HP Pavillion Power Laptop
Microsoft Windows 10 (64-bit)

After having some problems with my notebook, I had to download a fresh windows to fix it, When it was done windows 10 started downloading all the drivers then i downloaded HP Support Assistant to download the reset of the drivers, but then i noticed that my NIVIDIA graphics card driver is not getting downloaded, i tried to download it manually from both the hp site and the nividia site and both failed with an error : "The graphics driver couldn't find a compatible graphics hardware", I tried downloading windows 10 again and it didnt work, please help!!

1 REPLY 1
HP Recommended

@HamzaNa How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

Once done, or if you've got the right OS installed already, install the HP support assistant and install all available updates including the BIOS: click here for details.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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