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‎09-02-2020 08:45 PM

HP Recommended
Product: HP Envy x360 Convertible Notebook
Operating System: Microsoft Windows 10 (64-bit)

My external power button got jammed, and I was able to pry it out, but it came off completely, and there is a broken piece that won't allow it to latch back in. I can turn the computer off and on if I use a thin pen or screwdriver, but I would like to avoid that since my 7 year old son uses this machine for school. I need to find a replacement for the external plastic power button that is intact so I can pop it back in. 

4 people had the same question
1 REPLY 1

‎09-05-2020 11:53 AM - edited ‎09-05-2020 11:53 AM

HP Recommended

@jlaporte12

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

And, also you check with local service center for replacement part or service for quick resolution.


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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