Need Touchpad driver

[TD103]

All drive download from hp website but not of all work 

Some times shows this driver is not support on this os version 

Code 24

Where can I download the exect driver 

Hp15bw519au 

Serial no. [Edited]

[Kuroi_Kenshi]

Hi @TD103,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your **HP 15‑bw519au laptop’s touchpad is showing “Code 24” and none of the drivers you tried seem compatible. Let’s go through a few steps to help you find and install the correct driver for your system.

Verify Your Operating System Version
Make sure you know the exact version of Windows you’re running (e.g., Windows 10 64-bit or Windows 11). Sometimes drivers for older OS versions won’t install on newer ones or vice-versa.

Visit the Official HP Support Page
Go to the HP drivers page for your exact model: HP Notebook 15-bw519au. HP Support
Enter either your serial number or product number and select the correct OS from the dropdown menu.

Download the Touchpad/Clickpad Driver
On the HP support page, look under the “Mouse & Touchpad” or “Input-Device” category and download the touchpad driver listed for your OS. If you see multiple options (Synaptics, ELAN, Precision Touchpad), pick the one that matches what your Device Manager shows.

Uninstall the Current Touchpad Driver
In Device Manager, expand “Mice and other pointing devices”, find your touchpad, right-click and choose Uninstall device (check “Delete the driver software for this device” if available).
Then restart your laptop and install the driver you downloaded.

Install the Driver in Compatibility Mode (if needed)
If you still get errors (like “not supported on this OS version”), right-click the driver setup file → Properties → Compatibility tab → check “Run this program in compatibility mode for” → choose the OS version originally listed by HP → Apply → OK → Then run the setup.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,