Need help finding this HP (?) specific drivers / Code 32 / no brighteness settings&slider

[ch3mn3y]

Hi,
Few days ago i got HP Convertible X360 14-ba104nw and installed fresh Win19 onit.
I got all the drivers except for 4 device. However i'm not sure I'm missing driver or what as Devices Manager gives me Code 32 that there is some driver that is an alternatuve for device or something.

I woukdn't look for the drivers, but I'm missing vrightness options in Settings and the slider is not working (however I can set brightness using Mobility Center...).

Tried to look for them, but their hardware id isn't really helpful..
1st is root/CompositeBus
2nd is root/umbus
3rd is ROOT/CAD
4t is ROOT/NdisVirtualBoot

[Paul_Tikkanen]

Hi:

In order to find the drivers you need, you have to know the hardware ID's for each device that needs drivers in the device manager.

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

If those were the ID's you found in your screenshot, I would no idea what devices those are for.

I recommend that you use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

If you have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media, which is 3QP74EA#AKD

[ch3mn3y]

You have IDs above. They are not like what "normal devices" have and doesn't help with finding correct drivers.

I may try the recovery tool You mentioned. Already thought about reinstalling OS.

[Paul_Tikkanen]

OK if those are the ID's you found, they are of little help.

I'll just throw this driver out to you...an updated Intel chipset driver.

The one on your notebook's support page is pretty old.

10.1.18243.8188

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

[ch3mn3y]

Thanks, I'll try it when I get back home. However not sure if Snappy Driver Installer Origin, from which the screenshot from the first post is, didn't already install same one.

[Paul_Tikkanen]

You're very welcome.

If not, the HP cloud recovery tool image should resolve the problem.

[ch3mn3y · Accepted solution]

I think the recovery tool could be accepted as a solution, but as I installed Win11 before trying the tool, and everything installed fine using Windows Update, I cannot set is as solution, as I didn't try it and cannot confirm it'd help.

For me the solution was Windows 11. With Open Shell it's not that different than 10.