Need help with disabled/missing touch screen

[LKY526]

Hello everyone! 

I have a HP Pavilion x360 m3 convertible PC (model#: m3-u101dx). Runs on Windows 10, 64-bit operating systems.

For starters, I am not a tech-savvy person. I purchased this PC last year. It wouldn't ship to Puerto Rico (where I was attending school at the time), so I had to ship to my parents in Florida. When I received my laptop it worked perfectly fine. About a few months in, out of no where the touch screen stopped working. I'm not sure if an update caused this. I was limited on resources (electricity) to save all my information (school & personal stuff) and do a hard reboot on the computer.

I tried looking for the driver and I can't seem to find it. I don't know what I am doing really. I haven't downloaded anything but school stuff and I have no idea what happened to the touchscreen. I did the ‘View pen and touch info’ and it says: No pen or touch input is available for this display. But this makes no sense because I bought this computer and it had a touch screen working fine. I bought this computer because it had a touchscreen and I was able to fold it and use it as a tablet.

I finally got around to having the time to backup all my information to do a hard reboot, but the touchscreen is still not working. Can someone please help me?

[A4Apollo]

Hey there! @LKY526, Thanks for stopping by the HP Support Forums!

I understand the touchscreen has stopped functioning on your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Is the touch working in BIOS?

Please share the product number of your PC to assist you better.

Try updating the touchscreen drivers and BIOS on your PC and check if it helps.

Update the BIOS using this link. Click Here

Update the touchscreen firmware using this link. Click Here

You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please try few steps recommended below.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, try the steps recommended below.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt,sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.type

Refer this article to further troubleshoot touchscreen issues with your PC.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Hope to hear from you soon!

I hope you have a great day! 🙂

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