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‎10-22-2020 01:59 PM - edited ‎10-22-2020 02:09 PM

HP Recommended
Product: HP 15 Ba051WM
Operating System: Microsoft Windows 10 (64-bit)

20201022_160630.jpg

 

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Laptop turned off due to battery dying . Plugged back in and when powering back up the hp sign was kind of pixelated and 4 wide black and white vertical lines appeared in the background.  When desktop screen loades it looks like a negative of a photo . Checked video cable and it is clear when i plug into an external monitor 

3 REPLIES 3

‎10-26-2020 09:09 AM

HP Recommended

@QuentinR1

 

I reviewed your post and I understand you are facing issues with the display on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105966.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82032.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎10-29-2020 07:34 AM

HP Recommended

Come to find out the screen was artifacting because my gpu was going up. So replacing the motherboard.  Thanks for your advice. I did complete the updates previously 

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‎10-30-2020 04:14 AM

HP Recommended

@QuentinR1

 

Thank you for the update.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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