Need original graphics driver

[AR_127]

Recently I've updated my graphics driver via device manager.  Since doing so I get an error message displaying "Error 25: a critical error has occurred while initializing Direct3D."  My current processor is the Intel (R) Pentium (R) CPU N3700 @1.60GHz. I have tried to restore the driver via the Intel website but cannot find the correct driver. I am a beginner with PC so my knowledge isn't the greatest, please excuse the ignorance.  Any help in regards to this issue would be greatly appreciated, thank you.

[Paul_Tikkanen]

Hi:

Please provide the full model number or product number of your notebook, and what operating system you are running.

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

[AR_127]

HP pavilion notebook- Product ID: 00325-80029-41291-AAOEM .... OS :Windows 10 Home 

[AR_127]

Sorry.. System SKU: M1Y46UA#ABA

[Paul_Tikkanen]

Hi:

Below is the link to the product specs for your notebook...

HP Pavilion 17-g126ds Notebook PC Product Specifications | HP® Customer Support

See if this graphics driver works for you.

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85422.exe

[AR_127]

hmm.  Now it's saying "this computer does not meet minimum requirements for this download." 

[Paul_Tikkanen]

Hi:

The only suggestion I can  offer would be to manually update the Intel graphics driver to the latest version and see if that helps any.

Download and save the 3rd file (64 bit Zip file) on the left side of the page.

Intel® Graphics Driver for Windows* [15.40]

Here is how to manually update the driver...

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64(setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

Make sure the Include subfolders box is checked, and the driver will install.

Then restart the PC.

[Prométhée]

Hello
@AR_127  Did you just try the drivers available from the support page for that model?

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304/mode...