New Chromebook slow at times

[elmokitty]

Just bought brand new Chromebook 14B-CA0013DX for Christmas.  It runs slow at times i.e. video playback is choppy, mouse movements are erratic.  Then times it runs perfectly fine.  Restarts help sometimes but not always.  Seems to be doing something in the background.  Chrome OS is up to date.  Nothing extra has been installed.  Any guidance would be appreciated.  Internet speed and CPU should be able to handle these simple jobs.  Been buying HP for years.  Very disappointed with this HP product.

[The_Fossette]

@elmokitty,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is running slow randomly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you perform a powerwash following the below steps and check if it helps.

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash Continue.
5. Follow the steps that appear and sign in with your Google Account. ...
6. Once you've reset your Chromebook:

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[elmokitty]

After powerwash it is still doing it.

[The_Fossette]

@elmokitty,

I recommend you perform a test on the SSD and the memory following the steps in the below article and check.

https://support.hp.com/in-en/document/c04355990

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[elmokitty]

Everything tests OK.

[elmokitty]

Another note.  Seems to happen consistently when the laptop comes out of sleep mode.  Shutting down and restarting fixes it sometimes.

[Echo_Lake]

@elmokitty

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[elmokitty]

Just wanted to update this. One of the laptops had a faulty trackpad so I exchanged it for a new one. To my surprise the new one performed perfectly. I then exchanged the remaining two. The two new ones also perform perfectly. So it must have been some hardware manufacturing flaw from the same production lot as I bought all three from the same store at the same time. Good to know it is not an OS or insufficient CPU issue.

[Echo_Lake]

@elmokitty

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.