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HP Recommended
HP 15.6 inch Laptop PC 15-e2000 (2K3D8AV)

HP support can't seem to help and I can't get in touch with the "Shopping" line I was given, so please let me know if you can assist with maybe an adapter suggestion or provide a workaround. 


I had an amazing HP laptop that I loved but it's gone never to be seen again. So for black Friday I purchased this HP 15.6 inch Laptop PC 15-e2000 that I THOUGHT was a good deal, but I really didn't save anything it appears now. 

 

Specs: https://support.hp.com/rs-en/document/c08747296

Specifically the ports are what are messing everything up:

1 USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors); 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo

 

I have an HP USB-C Dock G5 - Specs 

 

I was hoping to plug and play as I have a beautiful minimal workspace with an ultrawide monitor, keybord and mouse, and much more down to LED lights. 


Since the docking station is USB-C and this laptop can only support USB-C data (no charging or display) is there a work around or anything I can do to still use this laptop and all of my equipment? I have just about every cable imagineable and have tried plugging just the monitor in using HDMI and everything I can think of, but coming up with nothing,

 

Any advice would be greatly appreciated - or is it time to throw this laptop away or hope I can get it exchanged for something that actually works? Thanks so much in advance as I am at my wits end!!

1 REPLY 1
HP Recommended

@CodyComputerQs 

 

The HP USB-C G5 is NOT compatible with your machine which has a hopeless USB-C port. You still can use all other device EXCEPT monitor(s)  or video. If you wish to 2 external monitors (total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


Regards

BH
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