• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
V28 4K Monitor - Part L86477-A Product 8WH58AA
Microsoft Windows 10 (64-bit)

I have just purchased 4k monitor as above. Am using with a Microsoft Surface 3, connected by displayport. I have previously used the laptop/dock in full 3840 x 2160 mode with an IIYAMA monitor, so I know the laptop can support it, although the spec for the surface itself is DP 1.1 which will only do 3840 x 2160 at 30Hz. Also as an aside - in principle at least I understand the dock DP interface should be able to handle 4096 x 2304 at 60Hz.

The standard driver (the only one visible on the HP support website - showing as HP V28 4k LCD Monitor Driver sp103585.exe) only allows 60 or 59HZ - so I can't see an option to get the display to go to 30Hz.

So my question - is it possible to use a different driver to have the monitor operate at 30Hz? If so, where can I find one?

Thanks

David

 

1 REPLY 1
HP Recommended

@DMcilroy 

 

Please use your other post

 

            https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/New-HP-monitor-can-t-get-full-3840-x-...

 

Thanks

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.