New Hp pen does not work.

[Ole111]

I have Hp HP Pen 1MR94AA Digital Stylus Pen with 2 Programmable Buttons.

It does not have bluetooth and no led.

how to check if it is defective, fix, make it work ?

It does not work with HP ENVY Laptop - 13-ba0010. It does not work with iphone. Does not work with lenovo thinkpad X1.

I replaced the battery still does not work.

I installed the Hp pen control. However the touch screen does not respond to the pen touching it.

https://ftp.hp.com/pub/softpaq/sp82001-82500/sp82491.exe

There is nothing to download on the hp site

https://support.hp.com/us-en/drivers/selfservice/hp-pen/16463237

[Dilip_18]

Hi@Ole111,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Digital Stylus Pen not working.

I have a few recommendations 

• Update the HP Pen Driver from HP.COM.
• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• If issue still persists then it could be a hardware issue on the Pen.

• For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Ole111]

Thank you.

Could you please share a link for

the HP Pen Driver and BIOS

I can not locate the drivers

Thank you!

[Dilip_18]

Hi@Ole111,

Thank you for responding, I appreciate your time and effort.

You can update your Notebook computer to the latest BIOS from this link.

If the issue still persists then it is a hardware issue on the Pen.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Ole111]

Thank you.

Some of the chipset drivers cannot be installed on windows 11. 

The bios is updated and some drivers however the screen does not respond to the touch pen.

[Dilip_18]

Hi@Ole111,

Thank you for responding, I appreciate your time and effort.

If the issue still persists then it is a hardware issue on the Pen.

For any hardware issue or replacement please click on the link Phone Assist Worldwide

Have a great day!

[Ole111]

Thank you.

The word ink toolbar is also gray inactive.

The driver of touch screen is outdated but I can not find better one.

[Dilip_18 · Accepted solution]

Hi@Ole111,

Thank you for responding, I appreciate your time and effort.

You can update the Synaptics Precision Touchpad Filter Driver drivers from this link.

For any hardware issue or replacement please click on the link Phone Assist Worldwide

Have a great day!