New laptop but touchpad does work. No touchpad settings found. PLEASE HELP!

[Baul]

Serial Number: [edit]

No touchpad settings found. No drive to enable. No right click or left click. Just got the laptop and no damage was done to it.

[Riddle_Decipher]

@Baul Greetings from the HP Community!

Attempt using an alternate/external mouse.

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure,

However, if the external mouse doesn't work either, it could be a software/driver issue).

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Baul]

External Mouse works. I uninstalled the mouse driver and restart the computer. No respond from the touchpad still. From the time I was setting up the laptop was when there was no touchpad respond, so it never worked. I thought I had to complete the set up but it never worked. I tried installing HP drives and updated the BIOS but still no response. 

[KrazyToad]

@Baul

I suggest you run a diagnostic Test on the Touchpad to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

Keep me posted