New laptop screen blacking out

[KrazyToad]

@Yespage

It looks like you were interacting with @A4Apollo, but he is out for the day. I'm KrazyToad & I'm at your service. 

At this point I would request you to perform a Reset since this seems to be an issue with Windows

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Keep me posted how it goes

Thank you and Happy New Year 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Yespage]

I'll continue using the laptop as is and hope that the SRC fixed something.  On the next (likely inevitable) monitor blackout, I'll do the reset.

Still checking online for possible solutions to the problem and I saw this elsewhere.

• "Another problem I've encountered with a friend's sister model was that the plastic insulating ridge-tip on the power adapter DC plug was damaged and the laptop was reporting an "unrecognised power supply, this may cause reduced power and for your machine to run slower...." at switch on. Changed the DC plug and problem solved."

I have been seeing this error. An HP window pops up telling me they have better AC plugs.  I really didn't understand the error as I'm using what came with the laptop.  

One last observation, looking under hardware under DIsplay Adapters, both the Intel UHD 630 and Nvidia GEForce GTX 1050 Ti are enabled.  Should the UHD 630 be enabled if I have the standalone graphics card? Couldn't this cause a problem or is that an old school computer thing? 

And one final final observation or note, I have gone under the NVidia Control Panel and set NVidia as the preferred graphics processor. 

[KrazyToad]

@Yespage

Thanks for keeping me posted

You can try updating the BIOS from this Link: https://support.hp.com/us-en/drivers and that should help with the HP message regarding the Ac Adapter

Both the Graphics Cards will be enabled since the Notebook uses switchable graphics

Please refer to this Link: https://support.hp.com/in-en/document/c03048374

Thank you

[Yespage]

Thanks for the info on the dual graphics.  I already had updated the BIOS as per the original advice earlier in the thread.

[Yespage]

The monitor dropped out again, so I'll be doing the reinstall.  

[KrazyToad]

@Yespage

Please perform the Reset and keep me posted how it goes

[Yespage]

Did the Reset, or at least tried to.  Received a message saying an error occurred during the reset and that nothing changed on the device. 

I'm beginning to get bored of this troubleshooting.

[KrazyToad]

@Yespage

Since you are unable to Reset the Notebook, I would request you to use the Recovery Media to perform the System Recovery

If you do not have the Recovery Media, please follow the instructions I sent in the private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[Yespage]

I was trying to get into the chat to get the media, but the wait was a bit too long that night.  I have actually not had the monitor black out since then, while still doing the same general game/work tasks.  I did blue screen with a hardware failure once, which happened while the computer was just sitting there.  

[KrazyToad]

@Yespage

Thanks for keeping me posted

Please check your private message once again 😊