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fawile
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Night Light Graphics Driver Issue

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HP Pavilion x360 - 14m-cd0005dx
Microsoft Windows 10 (64-bit)

Hello!

 

My computer runs Windows 10 v 20H2 Home. The night light does not automatically come on at sunset and I have to manually turn it on. I have looked up on various Microsoft solutions but they all seem to say that if your graphics driver isn't compatible with the newest Windows version, then it might not work as intended.

 

So, I went on HP Support for the newest update. Turns out I have the newest update which only supports Windows 10 v 1909 that came out March 18, 2020. Is there anyway we can have an update? My graphics card is "Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz 2.21 GHz (Intel(R) UHD Graphics 620)" with a driver version called "Intel High-Definition (HD) Graphics Driver v 26.20.100.7926 Rev.F"

I noticed on the Intel website there is an update for my graphics card that supports v 20H2 that was released on January 20, 2021 (https://downloadcenter.intel.com/download/30148) and has been found to be compatible with my graphics card.

 

If my computer model is not going to be customized for the newest update, can I download this update to my computer or should I leave the graphics card version as it is on my computer right now?

 

Thank you!

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Echo_Lake
HP Support Agent
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Message 2 of 2
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@fawile

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

  1. Save any open files and close all open programs.
  2. In Windows, search for restore, and then open Create a restore point from the results list.

System Properties opens with the System Protection tab selected.

  • On the System Protection tab, click System Restore.

The System Restore window opens.

  1. Click Next.
  2. Click the Restore Point that you want to use, then click Next.

The confirmation window opens.

  1. Click Finish to restore your computer to a previous point.
  2. Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
  3. System Restore returns the computer configuration to a previous point in time and restarts.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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