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Message 1 of 2
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Flag Post

Solved!

No HDMI-input via Type C USB external port (HP Pavilion - 15-ec1170nd)

HP Recommended
HP Pavilion - 15-ec1170nd
Microsoft Windows 10 (64-bit)

Hi there,

 

Before I'll describe my problem regarding connecting a monitor to my laptop, here's some info:

 

- My laptop: HP Pavilion - 15-ec1170nd

- Available relevant external ports (from HP product page): Papzak_0-1606740160513.png

- Purchased monitor: Samsung LF24T400FHUXEN - Full HD IPS Monitor

- Purchased USB-c to HDMI adapter: Sitecom CN-379 adapter 

 

So, since the built-in HDMI-port (no idea how to say this properly in English) in my laptop is already in use, I want to connect my Samsung monitor to my laptop via the Sitecom USB-c to HDMI adapter. I checked if both the monitor and adapter work, and they do:

 

- The Samsung monitor is working fine when connected via the 'built-in HDMI-port' 

- The Sitecom adapter is recognized by the laptop, since my keyboard and wireless mouse work fine through the adapter.

 

I figured my laptop should be able to recognize my Samsung monitor via the USB-c adapter, however, it does not.

 

I don't understand why it's not working. Laptop's got the external port(s) to do the trick, so... what now? I'd appreciate any advice! Thank you in advance.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Papzak

 

I reviewed your post and I understand that the display is not working when connected to the USB C port on the computer using an adapter.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The USB C port on your computer doesn’t support display and supports only data transfer and this is the reason why the monitor is not working.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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