No graphics on HP G72-A25ER laptop after BIOS update

[G72-A25ER]

After updating the BIOS from Windows on the HP G72-A25ER, there is an image
only to an external monitor via VGA.
HDMI image does not see.
In a Windows environment, when three ports are connected, all monitors are detected and expanded
but the image is only VGA.
Amd hd5000 graphics work.
For firmware I tried BIOS versions F.35 F.48.
Used the official diagnostic utilities to create the HP_TOOLS partition.
To roll back to a working state, you need file 01439.fb from firmware sp49367 F.08.
I couldn't find it in the available search.
I think anything from F.08 to F.27 will solve the problem.

[Irfan_06]

Hi @G72-A25ER,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with using external monitors on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

B) Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[G72-A25ER]

Hello!

The problem is that after updating the BIOS from the system using HP tools
I got a black screen.
After that I installed BIOS versions for my model F.35 and F.48
I need the old BIOS F.08 for HP G72-A25ER (XJ674EA#ACB)
Give me the file SP49367 .

[G72-A25ER]

You didn't get it!

The laptop doesn't light up.

I updated the BIOS and the laptop went out.

I need a cure, old BIOS files.

[Irfan_06]

Hi @G72-A25ER,

Thank you for sharing the above information.

Please follow the below steps to fix the issue.

A) Update the BIOS for your PC by clicking on the link once again.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

C) Refer to the steps on this link to reset BIOS default.

D) If the issue still persists, refer to the steps on this link to recover the BIOS and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[G72-A25ER]

Hello! Thank you for your help. Your links gave me hope. However, there are not enough drugs to create 

Create a USB recovery drive

Help me find an older BIOS and program

HP Consumer Desktop PC BIOS Update (ROM Famiy SSID 143A)

[Irfan_06]

Hi @G72-A25ER,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[G72-A25ER]

Thank you for your help!
Your last recipe is not available to me.
I don't have a small square near my profile.
There used to be a square for personal messages, but now there isn't.
And I don't have enough rights to follow the link.