Notebook 15-ab010la problem with drivers AMD

[Carrot0w0]

Hi!
I have a big problem. The last week, I recieved a update for Windows 10, it's called April update. After I updated my notebook, the graphics has stopped working. 

I tried:

• Reinstall the drivers (https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/7771366/model/839...)
• Delete and reinstall drivers with Display Driver Uninstaller
• Use the generic drivers for AMD (Adrenalin Edition 18.5.1)
• Delete drivers with Device Manager

and nothing is working :C

I talked with AMD support and they said that in DxDiag I have the 43 error but the Windows' forum isn't help.

When I installed the HP graphic drivers, in the past, I can see 2 AMD options in the deskotp when I press right button on my mouse but today I see only one.

This is my computer's data and the graphics data:

------------------
System Information
------------------
      Time of this report: 6/20/2018, 16:15:11
             Machine name: DESKTOP-IGSMNA0
               Machine Id: {3A3FDF43-7210-4E7B-BC74-AFA4768092E2}
         Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow.180502-1908)
                 Language: Spanish (Regional Setting: Spanish)
      System Manufacturer: Hewlett-Packard
             System Model: HP Pavilion Notebook 
                     BIOS: F.45
                Processor: AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G (4 CPUs), ~1.8GHz
                   Memory: 12288MB RAM
      Available OS Memory: 11724MB RAM
                Page File: 4958MB used, 9197MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.16299.0015 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: There is a problem with AMD Radeon R8 M365DX device. For more information, search for 'graphics device driver error code 43' 
      Display Tab 3: There is a problem with AMD Radeon(TM) R6 Graphics device. For more information, search for 'graphics device driver error code 43' 
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

Card name: AMD Radeon R8 M365DX
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x6900)
            DAC type: Internal DAC(400MHz)
         Device Type: n/a
          Device Key: Enum\PCI\VEN_1002&DEV_6900&SUBSYS_80B5103C&REV_81
       Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: 0000002B [CM_PROB_FAILED_POST_START] 
 Driver Problem Code: Unknown
      Display Memory: Unknown
    Dedicated Memory: n/a
       Shared Memory: n/a
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
 Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\amdxc64.dll
 Driver File Version: 22.19.0180.1025 (English)
      Driver Version: 22.19.180.1025
         DDI Version: unknown
      Feature Levels: Unknown
        Driver Model: Unknown
 Graphics Preemption: Unknown
  Compute Preemption: Unknown
            Miracast: Unknown
 Hybrid Graphics GPU: Unknown
      Power P-states: Unknown
   Driver Attributes: Final Retail
    Driver Date/Size: 25/10/2017 07:00:00 p. m., 1701688 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: Unknown
           Vendor ID: Unknown
           Device ID: Unknown
           SubSys ID: Unknown
         Revision ID: Unknown
  Driver Strong Name: oem38.inf:cb0ae41453f32348:ati2mtag_TopazDS:22.19.180.1025:pci\ven_1002&dev_6900&subsys_80b5103c&rev_81
      Rank Of Driver: 00D10000
         Video Accel: Unknown
         DXVA2 Modes: Unknown
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Not Available
          AGP Status: Enabled
       MPO MaxPlanes: Unknown
            MPO Caps: Unknown
         MPO Stretch: Unknown
     MPO Media Hints: Unknown
         MPO Formats: Unknown
    PanelFitter Caps: Unknown
 PanelFitter Stretch: Unknown

 Card name: AMD Radeon(TM) R6 Graphics
        Manufacturer: Advanced Micro Devices, Inc.
           Chip type: AMD Radeon Graphics Processor (0x9874)
            DAC type: Internal DAC(400MHz)
         Device Type: n/a
          Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_80B5103C&REV_C5
       Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: 0000002B [CM_PROB_FAILED_POST_START] 
 Driver Problem Code: Unknown
      Display Memory: Unknown
    Dedicated Memory: n/a
       Shared Memory: n/a
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
 Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0320859.inf_amd64_2469d66d17735c42\amdxc64.dll
 Driver File Version: 22.19.0180.1025 (English)
      Driver Version: 22.19.180.1025
         DDI Version: unknown
      Feature Levels: Unknown
        Driver Model: Unknown
 Graphics Preemption: Unknown
  Compute Preemption: Unknown
            Miracast: Unknown
 Hybrid Graphics GPU: Unknown
      Power P-states: Unknown
   Driver Attributes: Final Retail
    Driver Date/Size: 25/10/2017 07:00:00 p. m., 1701688 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: Unknown
           Vendor ID: Unknown
           Device ID: Unknown
           SubSys ID: Unknown
         Revision ID: Unknown
  Driver Strong Name: oem38.inf:cb0ae4148824bf85:ati2mtag_CarrizoDS:22.19.180.1025:pci\ven_1002&dev_9874&subsys_80b5103c&rev_c5
      Rank Of Driver: 00D10000
         Video Accel: Unknown
         DXVA2 Modes: Unknown
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Not Available
          AGP Status: Enabled
       MPO MaxPlanes: Unknown
            MPO Caps: Unknown
         MPO Stretch: Unknown
     MPO Media Hints: Unknown
         MPO Formats: Unknown
    PanelFitter Caps: Unknown
 PanelFitter Stretch: Unknown

Thank you 🙂

[Riddle_Decipher · Accepted solution]

@Carrot0w0

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉 

As I understand the AMD graphics card drivers aren't working anymore,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Have you performed a hardware test on the graphics card to ensure this isn't a hardware malfunction?

While you respond to that, here's what you need to start with:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

   While the test is running, the time remaining and test result for each component are shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

If the hardware tests pass, you may want to create a new user account and check if that works fine, if not, perform a push button reset using this link: https://hp.care/2MN0Opy

If the tests fail, please make a note of the hardware failure ID and Contact HP to have the device repaired:

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!